Terms & Conditions

These Terms & Conditions outline the rules, responsibilities, and expectations for all customers using Bullseye Private Hire. By making a booking, you agree to the terms below.

1. General

  • Bullseye Private Hire operates as a pre-booked private hire service licensed under Buckinghamshire Council.
  • All bookings, pricing, and communication are handled directly through our official contact channels.
  • We reserve the right to update or modify these terms at any time.

2. Bookings

  • All bookings must be made in advance and are only confirmed once you receive a confirmation message.
  • It is the customer’s responsibility to provide accurate pickup details, dates, times, and passenger requirements.
  • Additional stops, changes in route, or last-minute modifications may result in extra charges.

3. Pricing & Payment

  • Fares are quoted at the time of booking based on distance, time, and journey requirements.
  • Any changes to the journey may alter the final price.
  • Payments can be made by cash, card, or mobile payment. Account customers may receive monthly invoices.
  • All invoices must be paid by the due date stated. Late payments may incur charges.

4. Cancellations & No-Shows

  • Cancellations made more than 3 hours before pickup are free.
  • Cancellations within 3 hours of the journey may incur a partial or full charge.
  • If the driver arrives and the passenger is unreachable after reasonable attempts, the booking is classed as a no-show and charged in full.

5. Waiting Time

  • Standard pickups include 5 minutes of free waiting time.
  • Airport pickups include 45 minutes of waiting time from the moment the flight lands.
  • Extra waiting time may incur additional charges.

6. Passenger Responsibilities

  • Seatbelts must be worn at all times in the vehicle.
  • Passengers must behave respectfully and safely. Abusive or threatening behaviour will not be tolerated.
  • Passengers are liable for any damage caused to the vehicle through negligence or misconduct.

7. Luggage & Property

  • Customers are responsible for ensuring their luggage fits safely in the vehicle.
  • Bullseye Private Hire is not responsible for lost, forgotten, or damaged personal items.
  • We will assist in recovering lost items where possible.

8. Delays & Unforeseen Circumstances

  • We always aim to arrive on time, but we cannot be held liable for delays caused by traffic, road closures, weather, or events outside our control.
  • If we cannot fulfil a booking due to an emergency or vehicle breakdown, we will attempt to provide an alternative driver where possible.

9. Child Safety

  • Private hire vehicles are not legally required to carry child seats.
  • Parents/guardians are responsible for providing and fitting child seats when required.
  • We can hold your child seat for same-day return airport pickups if arranged beforehand.

10. Conduct of Drivers

  • All drivers are fully licensed, DBS-checked, and insured.
  • Drivers reserve the right to refuse transport if a passenger behaves dangerously, is intoxicated, or poses a safety risk.
  • Drivers may choose the safest and most efficient route unless a specific route is requested.

11. Privacy & Data Protection

  • Customer information is used solely for booking and communication.
  • We will not share or sell your data to third parties unless required by law.

12. Liability

  • Bullseye Private Hire is not liable for losses arising from delays, missed flights, missed connections, or third-party service failures.
  • Our liability is limited to the cost of the journey booked.

By booking with Bullseye Private Hire, you acknowledge and agree to all terms listed above.