Policy & Procedures

At Bullseye Private Hire, we are committed to providing safe, reliable, and professional transportation services for all passengers. To ensure consistency and maintain high service standards, the following policies and procedures apply to all bookings and journeys.

1. Licensing & Compliance

  • All drivers are fully licensed and vetted by Buckinghamshire Council.
  • All vehicles meet private hire regulations, including insurance, safety checks, and regular inspections.
  • We operate strictly as a pre-booked private hire service. No immediate taxi rank pickups are permitted.

2. Booking Procedures

  • All journeys must be booked in advance via phone, WhatsApp, email, or our website booking form.
  • Bookings are confirmed only after you receive a confirmation message.
  • Airport and long-distance journeys should be booked at least 12–24 hours in advance.

3. Cancellation Policy

  • Cancellations made more than 3 hours before pickup are free of charge.
  • Cancellations within 3 hours may incur a fee depending on distance and driver allocation.
  • No-shows (driver arrives but customer is unreachable) will be charged in full.

4. Waiting Time & Delays

  • Standard pickups include 5 minutes of free waiting time.
  • Airport pickups include 45 minutes of free waiting time after landing.
  • We monitor flights in real time and adjust pickup times for delays at no extra cost.

5. Passenger Conduct

  • Seatbelts must always be worn.
  • Aggressive or unsafe behaviour may result in the journey being stopped.
  • Eating or drinking in the vehicle is discouraged to maintain cleanliness.
  • Damage to the vehicle may result in repair charges.

6. Luggage & Personal Items

  • Passengers must ensure their luggage fits safely in the vehicle.
  • We are not liable for lost items but will assist in locating them when possible.

7. Child Seats

  • Private hire vehicles are not legally required to carry child seats.
  • We recommend that customers bring their own child seats.
  • We can store your child seat for same-day return airport pickups if arranged in advance.

8. Payment Terms

  • We accept cash, card, and mobile payments.
  • Business accounts can be invoiced monthly.
  • Fares are agreed at booking unless the route or requirements change during the journey.

9. Safety & Quality Assurance

  • Vehicles are cleaned and maintained regularly.
  • Drivers follow the safest and most efficient routes unless requested otherwise.
  • Journeys are monitored to ensure punctuality and professionalism.

10. Privacy Policy

  • Customer information is used only for booking and communication.
  • We do not share personal data with third parties unless legally required.